Ann Arbor City Clerk’s Satellite Office @ UMMA
This project brought a pop-up satellite city clerk’s office to the center of a university campus and aimed to increase student participation by providing education about and access to voting.
Installing the office in a glass-enclosed gallery of the art museum created an unexpectedly joyous and encouraging civic space within a trusted setting. Grounded in behavioral science research, each aspect of the experience was designed to be welcoming and reassuring for new, college-age voters.
The Challenge
Most college students are interested in voting. However, when faced with an unfamiliar process and confusing rules, students’ anxiety about “doing it correctly” often becomes an obstacle to acting on their intention to vote.
Grounded in behavioral science research, each aspect of the experience was designed to be welcoming and reassuring for new, college-age voters.
Project Vision
The design team sought out to create multiple opportunities to clarify the process and reduce anxiety for student voters.
The team thought carefully about the guidance that new voters might need and designed a system of information delivery that unfolded at each phase of the process. Multiple design elements along with consideration to the interpersonal interactions while voting were updated to allow ease during the process for student voters.
Photo Credit: Eric Bronson, Michigan Photography
Floor to ceiling windows on two sides of the gallery made this view of the office visible in the center of campus life and flooded the space with light.
Photo Credit: Eric Bronson, Michigan Photography
Since we were not permitted to install exterior signage, we used window vinyl to orient visitors and remind students as they passed by to visit the office and vote.
Photo Credit: Mark Gjukich
A series of green signs and floor clings acted as wayfinding devices directing visitors to the gallery entrance. The floor clings also helped visitors maintain social distance.
Design & Execution
A sequence of touchpoints—wayfinding elements, explanatory materials, peer mentors and interactions with clerks—created multiple opportunities to clarify the process and reduce anxiety for student voters. A system of information delivery unfolds at each phase of the process.
A table near the entry with clipboards, pens and registration applications also carried explanatory text about the correct way to complete the form. Within the privacy of the voting booth, rules for filling out the ballot were clarified.
Trained student volunteers welcomed their peers and helped them navigate forms and prepare documents as they waited for their turn with a clerk. Once in the office, students were seated comfortably and the clerks, particularly attuned to the needs of first-time voters, initiated conversation and encouraged questions. Specially designed shirts made volunteers and clerk staff visible and approachable.
Photo Credit: Eric Bronson, Michigan Photography
A table by the entry to the gallery guided visitors to the registration application and gave directions for completing the form.
Photo Credit: Eric Bronson, Michigan Photography
As students waited for their turn with a clerk, peer volunteers welcomed them and made sure they were set with forms and documents.
Photo Credit: Eric Bronson, Michigan Photography
Students could sit and interact comfortably with the clerks who were particularly attuned to the needs of first-time voters, initiated conversation and encouraged questions.
Photo Credit: Eric Bronson, Michigan Photography
Explanatory signage at the ballot drop box reassured voters and substantially reduced the number of invalid ballots collected.
Slideshow
Ann Arbor City Clerk's Satellite Office @ UMMA
Floor to ceiling windows on two sides of the gallery made this view of the office visible in the center of campus life and flooded the space with light.
Since we were not permitted to install exterior signage, we used window vinyl to orient visitors and remind students as they passed by to visit the office and vote.
A series of green signs and floor clings acted as wayfinding devices directing visitors to the gallery entrance. The floor clings also helped visitors maintain social distance.
A table by the entry to the gallery guided visitors to the registration application and gave directions for completing the form.
As students waited for their turn with a clerk, peer volunteers welcomed them and made sure they were set with forms and documents.
Students could sit and interact comfortably with the clerks who were particularly attuned to the needs of first-time voters, initiated conversation and encouraged questions.
Explanatory signage at the ballot drop box reassured voters and substantially reduced the number of invalid ballots collected.